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Frequently Asked Questions about Delivery and Payment
Can I send the gift directly to the recipient? Will they know it’s from me?
If you’d like to send your gift directly to the recipient, you can add their address as the delivery address. Most of our orders are sent with a delivery note,however it’s not a gift message. The delivery note is printed with the contents of the parcel, the recipient’s name and address, and the sender’s name and address. There aren’t any prices on the delivery note.
Oh no! I’ve made a mistake with my order, can I change it?
Mistakes happen and we’ll try our best to amend your order, however, on occasions we aren’t able to make any changes. This is usually because the item you’ve ordered has already gone into production. Please get in touch and we will do our best to help.
How long it will be delived?
We ship by SF international express from China, normally it will take about 10-15days for delivery, it depends on your destination. For example, 7-10 days to USA, 8-11 days to EU…